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  • IHG Clean Promise

We Care About Your Safety

At InterContinental Cleveland, your well-being is our top priority. That's why our IHG Clean Promise has been updated to include expanded COVID-19 protocols and best practices in line with the advice and recommendations of regional and global health authorities including Cleveland Clinic and the Ohio department of Health.
IHG Way of Clean

IHG Way of Clean

We remain committed to the highest standards of cleaning and disinfecting in all rooms, suites, and common areas of the hotel. All employees wear masks and complete IHG Way of Clean training and certification. Come relax and renew with the peace of mind that you're safe with us.
Safety Precautions
  • Thermal scanning and wellness screening of all colleagues and visitors
  • Face protection required for all colleagues and visitors while in public spaces
  • Trained staff on enhanced social distancing and sanitizing procedures
  • Social distancing operating procedures and signage
  • Additional deep cleaning of high touch surfaces in all common areas throughout the hotel
  • Hand sanitizer stations located throughout the hotel
  • Reduced contact at check-in, contactless payment and check-out options available for all guests
  • New food and beverage standards and service approach for dining outlets, banquets, room service and catering
Rooms and Suites
  • Additional COVID-19 cleaning protocols for all guest rooms and suites
  • Sanitized key cards for a safe and clean experience
  • Additional deep cleaning and sanitizing of high touchpoints, including switch panels, remote controls, faucets
  • Availability of individual guest amenity cleaning kits
We're Flexible. Travel Whenever.

We're Flexible.
Travel Whenever.

We know you're ready to reconnect with the world. So, in uncertain times, we keep things flexible. Life happens, things change. Plan your family travel or weekend getaway with confidence at InterContinental Cleveland. For booking information, contact us at 216-707-4000.
  • New "Book Now, Pay Later" rate to offer additional flexibility and savings
  • Flexible cancellation and change options if applicable
  • Contactless payment and check-out options

Travel Safely

  • Travel Safely
  • Travel Safely
  • Travel Safely
We encourage all guests and employees to continue to take precautions, including frequent hand washing, social distancing, and covering coughs and sneezes to prevent the spread of the coronavirus. More prevention measures may be found on the CDC website.
Wishing you good health and safe travels!
Play and Stay Local

Play and Stay Local

You don't have to travel far to enjoy Cleveland's beautiful outdoor sights and recreation. InterContinental Cleveland puts you within minutes of countless things to see and do safely nearby, including:
  • Cleveland Cultural Gardens
  • Forest Hill Park
  • Edgewater Park Beach
  • Cleveland Lakefront Nature Preserve

In The Words of Our Guests

"My wife and I have stayed previously at the InterContinental Cleveland while undergoing tests and appointments at the Cleveland Clinic. Our experience with the hotel and its staff in the past has always been excellent. However, visiting the hotel in the midst of a nationwide pandemic was a matter of concern because I am in a category deemed vulnerable by the CDC. We were delighted to learn upon arrival that the hotel and its staff had implemented appropriate social distancing, masking, temperature testing and deep cleaning policies. Moreover, we observed that hotel guests were uniformly observing procedures that substantially limit risks of exposure to the Covid-19 virus. We felt safe and protected at all times during our time at the hotel. As always, all of the hotel staff from our arrival to departure continued to display the professionalism and friendliness that we associate with this hotel - and more broadly InterContinental Hotels in the U.S. and abroad."

Traveler's Insights

  • Are the hotel’s restaurants and bars open?

    Are the hotel’s restaurants and bars open?
    Yes, we are pleased to announce that we’ve expanded our full-service dining options as of July 11, 2020, which includes a new summer menu at Table 45. Visit our dining page for amended hours of operation and more details.
  • Are the staff required to wear masks?

    Are the staff required to wear masks?
    Yes, in accordance with Mayor Frank G. Jackson’s amendment to the Proclamation of Civil Emergency, mandatory use of masks are required for all individuals out in public or in public spaces including businesses, hotels and restaurants. Our cleaning staff also use disposable gloves to protect guests from cross contamination.
  • What enhanced cleaning measures are in place?

    What enhanced cleaning measures are in place?
    Our enhanced IHG Way of Clean program expands our commitment to cleanliness with additional COVID-19 protocols and best practices that include deep cleaning of all rooms, surfaces and common areas with hospital-grade disinfectants, under the guidance of Cleveland Clinic and regional and global health authorities.
  • Does the hotel have hand sanitizing stations?

    Does the hotel have hand sanitizing stations?
    Yes, guests can find hand sanitizing stations throughout the hotel. We can also provide cleanliness amenity kits upon request to ensure extra protection.
  • Are Cleveland, OH restaurants open?

    Are Cleveland, OH restaurants open?
    Yes, restaurants are open, but must adhere to Responsible RestartOhio guidelines and regulations. Both indoor and patio dining are permitted, but visitors are asked to follow social distancing protocols and wear protective masks. Please call restaurants directly to confirm hours of operation and to learn more about any additional procedures put in place.
  • Is the skyway to Cleveland Clinic open?

    Is the skyway to Cleveland Clinic open?
    Due to visitor restrictions and in an effort to allow for adequate COVID-19 screenings upon entry, skyway access to and from Cleveland Clinic buildings is temporarily suspended for guests.
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