FREQUENTLY ASKED QUESTIONS

• Is parking available at InterContinental Cleveland? Is parking available at InterContinental Cleveland?

  Yes. InterContinental Cleveland offers car parking on the hotel campus with the following options:

  • Overnight valet parking: $45
  • Oversized overnight vehicles: $50
  • Daily parking: $14 for the first 1-2 hours, with an additional $5 per hour thereafter (maximum $28)
  • EV charging: $15 per use, plus the applicable overnight valet parking fee
  • Table 45 dinner validation: $10

  Self-parking is also available in the adjacent Cleveland Clinic garage; however, it does not include in-and-out privileges.

• What is the check-in policy at the hotel? What is the check-in policy at the hotel?

  The check-in time at the hotel is 4:00 PM. Check-out time is 12:00 PM. You should be 18 years or older to check in to our hotel. You will be required to provide a valid Government-issued photo ID proof at the time of check-in.

• Are service animals allowed at the hotel? Are service animals allowed at the hotel?

  Yes. Service animals are allowed at InterContinental Cleveland. We don't charge anything extra for the service animals.

• Does InterContinental Cleveland offer a shuttle to Cleveland Clinic? Does InterContinental Cleveland offer a shuttle to Cleveland Clinic?

  Yes. InterContinental Cleveland offers a complimentary shuttle to Cleveland Clinic. The shuttle timings are between 4:45 AM and 12:30 AM. The shuttle runs every 10-15 minutes from the hotel.

• Does InterContinental Cleveland have a Concierge? Does InterContinental Cleveland have a Concierge?

  Yes. InterContinental Cleveland has a concierge service who will take care of all your requirements. You may speak to our senior concierge to know about all the attractions, events, and festivals to visit when in Cleveland.

• What in-room amenities are provided? What in-room amenities are provided?

  Our rooms feature luxurious bedding, flat-screen TVs, minibars, coffee makers, work desks, and complimentary Wi-Fi. Bathrooms are equipped with premium toiletries and hair dryers.

• Are there on-site dining options available? Are there on-site dining options available?

  Yes, we offer multiple dining experiences including a fine dining restaurant, casual café, and bar. Room service is also available 24/7 for your convenience.

• : Does the hotel have a fitness center? : Does the hotel have a fitness center?

  We have a state-of-the-art fitness center open 24/7 for guests, featuring cardio equipment, free weights, and yoga mats.

• How does the hotel handle winter weather conditions? How does the hotel handle winter weather conditions?

  We're well-prepared for Cleveland winters. Our property is fully equipped with heating. Our concierge can assist with arranging transportation during inclement weather. We have special seasonal promotions throughout the year, including holiday season offers and experiences.